It’s predicted that the use of AI in customer service will increase by 143% by late 2020. This means that AI is something that can’t be ignored, both on the business and consumer side.
Taylor Lowe from Kustomer and Gary McGrath from Paddle dive into how AI and automation are changing customer service and what the future of customer service looks like. After watching this webinar, you will learn:
- The rise and fear of artificial intelligence int he customer service space.
- How AI and automation are currently being used for customer service.
- How AI can support building relationships with your customers.
- How AI is shaping the future of not only customer service but the role of the customer service agent of the future.