Built by Customer Experience Leaders.


Brad Birnbaum

CEO & Co-founder

Brad has been building Customer Support companies for more than 20 years. Previously he was the Co-founder of Assistly, which was acquired by Salesforce and became Desk.com. Prior to that he was CTO for Talisma and Co‑founder & CTO of eShare Technologies.

Jeremy Suriel

CTO & Co-founder

Jeremy is a seasoned tech founder with a deep knowledge and expertise in software development & architecture. Jeremy was Co-founder and Chief Architect of Assistly. Previously he was a Co-founder of eAssist, then a Co-founder & CTO at Goowy Media which was acquired by AOL.

Alon Waks

VP of Marketing

Alon has built and scaled many marketing organizations in the customer experience space. As VP of Marketing at 8x8 and LivePerson, he built, led and scaled global marketing, including demand, content, product and Go-to-market. Alon spent many years at Avaya in diverse lead roles for product, marketing and contact center GTM.

Vikas Bhambri

VP, global sales and customer success

Vikas brings 20 years of CRM and Customer Support experience to Kustomer. Previously he led and built the MidMarket and Enterprise sales organization at 8x8. Prior to that he held Go-to-market leadership roles at LivePerson and Oracle.

Cari Creighton

Director of Finance

Cari has over 18 years of experience working with start-up companies and internet incubators. She is extremely knowledgeable in building accounting, finance, and operational structures to prepare for and sustain growth, and has previously held positions with Idealab, PartSearch Technologies and Crowdtap.

Peter Johnson (PJ)

Director of Product

PJ is a product innovator that is passionate about crafting beautiful, intuitive products. PJ was previously a Product Manager for Airtime, a video social network founded by Sean Parker.

Robert Charming

Director of People

Robert Charming rounds out our team as the Kustomer People leader. With a balance of experience from enterprise companies like Walmart and Frontier Airlines, to growing and consulting for scaling startups like Tough Mudder, Harry’s, tripelift and OnDeck, Robert brings a holistic approach to growing teams and organizational design.

The Board

Alex Bard

Investor & Board member

Redpoint Ventures CEO @ Campaign Monitor EVP & GM @ Service Cloud

Deepak Kamra

Investor & Board member

General Partner @ Canaan Partners

Ed Sim

Investor & Board member

Partner & Founder @ BOLDStart

Gary Benitt


Partner @ Social Leverage COO @ Desk.com


Elizabeth Cholawsky


Former CEO @ Support.com

Thomas Butta


Former CMO @ SPRINKLR & AppNexus

Rob Bailey


Former COO @ Kustomer Former CEO @ Datasift


Kustomer has announced $12.5 M in Angel and VC funding.

Desk.com is Retiring: Make the Switch to Kustomer Learn More