Built by Customer Experience Leaders.


Brad Birnbaum

CEO & Co-founder

Brad has been building Customer Support companies for more than 20 years. Previously he was the Co-founder of Assistly, which was acquired by Salesforce and became Desk.com. Prior to that, he was CTO for Talisma and Co‑founder & CTO of eShare Technologies.

Jeremy Suriel

CTO & Co-founder

Jeremy is a seasoned tech founder with deep knowledge and expertise in software development & architecture. Jeremy was Co-founder and Chief Architect of Assistly. Previously, he was a Co-founder of eAssist, then a Co-founder & CTO at Goowy Media which was acquired by AOL.

Vikas Bhambri

SVP, global sales and customer success

Vikas brings 20 years of CRM and Customer Support experience to Kustomer. Previously he led and built the mid-market and enterprise sales organization at 8x8. Prior to that, he held go-to-market leadership roles at LivePerson and Oracle.

Amir Oren

VP of Finance

Amir brings 20 years of experience working with both startups and public companies, including playing a leadership role in two successful initial public offerings. Previously, he built the financial organization at Talkdesk and held leadership positions at Zendesk, Dropbox, QuinStreet, and SiRF Technology.

Peter Johnson (PJ)

VP of Product

PJ is a product innovator that is passionate about crafting beautiful, intuitive products. PJ was previously a Product Manager for Airtime, a video social network founded by Sean Parker.

Robert Charming

Head of Business Operations and People

Robert Charming rounds out our team as the Kustomer People leader. With a balance of experience from enterprise companies like Walmart and Frontier Airlines, to growing and consulting for scaling startups like Tough Mudder, Harry’s, TripleLift and OnDeck, Robert brings a holistic approach to growing teams and organizational design.

The Board

Tomasz Tunguz

Investor & Board member

Partner @ Redpoint Ventures

Deepak Kamra

Investor & Board member

General Partner @ Canaan Partners

Brad Birnbaum

CEO & Board member

Jeremy Suriel

CTO & Board member

Board Observers

Alex Bard


Redpoint Ventures CEO @ Campaign Monitor EVP & GM @ Service Cloud

Ed Sim


Partner & Founder @ BOLDStart

Gary Bennit


Partner @ Social Leverage COO @ Desk.com

Matt Carbonara


Investor @ Cisco


Elizabeth Cholawsky


Chief Executive Officer at HG Data

Thomas Butta


Chief Marketing Officer at SignalFX

Rob Bailey


CEO at MState

Jaspar Weir


President at TaskUs

Bryce Maddock


CEO at TaskUs


Kustomer has announced $38.5 M in Angel and VC funding.