Unbabel

Unbabel is 100% focused on empowering Customer Experience leaders who provide support in multiple languages service a better customer experience with greater operational efficiency.

Unbabel combines the speed and scale of machine translation with the quality that can come only from a native speaker. Our adaptive translation engines, coupled with a global community of 100,000 translators, ensure that content is translated quickly and accurately while respecting brand voice.

Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives.

Kustomer + Unbabel

Unbabel helps Kustomer users to communicate with their customers in their native language at a level of quality, speed and scalability that has never before been attainable. Seamlessly integrated with Kustomer, Unbabel allows teams of any size to provide comprehensive multilingual coverage, improve CSAT, Operational Efficiency and Scale more effectively.

Key Benefits
  • Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines.
  • Boost your CSAT scores by helping your global customers in their own language.
  • Major global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards.
  • Scale your multilingual support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you’re based or which agents are on shift.
  • Build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages.
  • ROI of 10-40% with a shift from multi contact centres on/near & off shore, to select few multilingual hubs in low cost locations

To learn more, visit the Unbabel website.

Deliver effortless, personalized customer service.

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