Thankful

Thankful is the world’s most advanced AI customer service solution. Thankful’s mission is to give every customer access to great service by giving every brand the technology to deliver it. Deep learning customer intent engine can understand, respond to, and resolve over 50 types of customer inquiries.

Thankful Integration Inline

Transform Your Customer Service

A deep integration with Kustomer enables Thankful’s AI Agent to operate inside the helpdesk exactly like a human agent does: replying to tickets, routing, adding tags and disposition, merging tickets, and gathering additional information to help support your other agents. On call 24/7/365, Thankful allows businesses to scale and increase customer satisfaction without spiraling costs. Hypergrowth, spikes in demand, seasonality – Thankful can help handle it all.

Deliver personalized service at scale

Even during hypergrowth and spikes in ticket volume, AI automation enables you to deliver personalized experiences at scale. Thankful uses best-in-class natural language processing to better understand what your customers want. Engagements dynamically change according to customer sentiment, geography, products, lifetime value, service history, and dozens more parameters. Never forgetting a customer or their history with your company, Thankful provides responses that are truly tailored to each individual customer then takes care of their specific needs.

Free up your agents to do what they do best

With Thankful handling large volumes of tickets within Kustomer, your human agents are freed from repetitive transactional tasks and can invest time in higher value customer interactions. This gives them the opportunity to focus on building relationships, boosting brand loyalty, and driving revenue.

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About Thankful

Thankful is the leading AI customer service software solution, advanced enough to understand and fully resolve large volumes of customer inquiries across all written channels. Thankful powers intelligent automations for brands who lead the world in customer experience, including Crate & Barrel, FabFitFun, MeUndies, Bombas, and Untuckit. Founded in 2018, Thankful is headquartered in Venice, California.

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