Calabrio is the leading Workforce Management, Advanced Reporting and Call Recording choice for contact centers around the world. It provides the agility to cross-reference data enterprise-wide, optimize staffing, improve overall customer experience and empowers management to easily create powerful, customized reports.
Kustomer + Calabrio
Together, Kustomer and Calabrio drive operational efficiency and deliver superior brand experiences in your cloud contact center. Hear the true voice of your customers like never before, by unlocking deep insights into 100% of customer interactions with call recording and advanced business intelligence tools – empowering agents and managers to deliver value across your entire business.
With this integration, you will be able to…
Revolutionize how you manage and empower your workforce.
- Build precise forecasts in minutes – not days.
- Streamline workflows.
- Reduce overstaffing and overtime.
- Empower agents with flexible scheduling.
Create truly comprehensive, customized reports for your contact center.
- Fully aggregate and integrate your data to easily understand your contact center insights.
- Deliver value across your business with advanced business intelligence tools.
- Break down data silos.
- Gain complete visibility into your customer interactions.
Capture every voice. Make every interaction count.
- Record every call, every time.
- Quickly search hundreds of hours of calls to prove adherence.
- Connect the voice of your customer with key goals across your business.