Ada’s AI-powered platform enables non-technical support teams to automate more than 80% of customer inquiries, boost live-agent productivity by 5x, and save up to 1/3 of your support costs. Give your customers the tools to search and update account information, receive real-time updates, process returns and even make payments – all through an AI powered chatbot.
Kustomer + Ada
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Ada enables you to:
Use your agents wisely
Automate up to 80% of inquiries so live agents can handle the most critical incidents. Personalize every customer engagement with proactive and reactive responses tailored to each user’s account information, interests, and intent. Learn more about personalization.
Reach customers in their preferred language and channel
Build intelligent and automated customer support in one language and allow Ada to instantly translate to over 100 languages. Provide multilingual support across almost any digital channel.
Automate the customer support experience
Arm yourself with more than just software. Ada’s Automated Customer Experience Framework ensures that your chatbot delivers cost savings, improves CSAT, and generates new revenue.