New administrative capabilities for KIQ Customer Assist Premium

Kustomer admins using Premium assistants with the KIQ Customer Assist plan have access to new functionality to help with managing costs.

Premium conversation usage notifications

Monthly email notification alerts can be set up by admins to trigger when 50%, 80%, and 100% of their paid conversation allotment is used.

Bulk unpublish Premium assistants

Admins can effortlessly disable Premium paid assistants to avoid unexpected charges for automatically resolved conversations. This feature offers seamless control over assistant management.

In-App upgrade path for legacy SKUs

Admins with orgs using legacy KIQ Customer Assist plans, such as KIQ Conversation Pro and KIQ Self-Service, now have access to an in-app upgrade path. They can simply select a link on the Customer Assist and billing settings pages to request an upgrade to the new Premium plan, streamlining the upgrade process.