AI Response Now Available on Kustomer WhatsApp

We’re excited to announce that AI-powered resolutions are now supported on Kustomer WhatsApp! This enhancement allows admins to configure AI Response using GenAI technology, delivering intelligent answers directly within WhatsApp chats. AI Response leverages AI to provide accurate and contextually relevant replies, sourcing information from your customer’s public knowledge base.

Admins can easily enable this feature for WhatsApp assistants by using the "Respond with AI" template or integrating AI response as an End Interaction in existing Premium assistants. Elevate your customer service experience with smarter, faster responses on WhatsApp!

Enhanced Intent Detection for AI Responses

We’re enhancing our Intent Detection capabilities! Already a powerful feature in Customer Assist, Intent Detection enables assistants to recognize specific words or phrases and guide conversations toward the correct path.

With this update, Chat and WhatsApp assistants that use AI Response will now first check for any created intents before generating AI-driven replies. If a standard or customized intent is detected, the AI Response will be bypassed, ensuring customers receive the most relevant and precise answers.

This enhancement offers greater flexibility for organizations with complex conversational flows, seamlessly integrating intent-based responses with AI-generated ones for an improved customer support experience.