Agent Assist reporting capabilities
We’re excited to launch Agent Assist’s enhanced reporting capabilities to optimize AI use in customer support. These insights help your team drive efficiency and deliver exceptional service. Our new observability dashboards showcase top-used features, impact on handle time, and improvements in CSAT scores, allowing you to visually communicate performance and make data-driven decisions at the executive level.
kObject to Trigger a Workflow (Beta Access)
Customers can now kick off a workflow when a kObject is created or updated and create even more powerful automations that, for example, let them proactively alert customers when their order status has changed.
NOTE: This feature is currently in a private beta period. If you are interested in getting access, please contact your CSM.
Shopify Create and Duplicate Order
To provide customers with the best-in-market Shopify integration, we are enabling agents to stay within Kustomer to perform the key actions they need to create and duplicate orders without navigating away from the insights panel. This effort will help drive productivity and efficiency while increasing user satisfaction on the Kustomer platform.