The Modern Customer
Experience Summit

Don’t miss this free virtual event with tracks for everyone in the world of customer service!

October 21, 2020

Register Now


The Premier Event for
Innovative CX Leaders

Kustomer NOW is our jam-packed virtual event with three tracks of content from CX experts, Kustomer executives and leaders representing the world’s most influential brands. They will share what’s new, what’s to come, and what’s actually working in the world of customer experience.

Our focus will be on the modern customer experience, and how modern CRM is revolutionizing how thriving brands deliver on consumer expectations. We will bring you insights from the brightest minds in the CX space, gathering perspectives from those that are often unheard and giving you interactive opportunities to network with your peers. Don’t miss this exclusive event!

Register Now


Take Part in Innovation

Discover Bright Ideas

Learn new ideas from CX thought leaders and experts, and attend Kustomer product-related sessions led by our Krew and customers.

Listen to Diverse Voices

Hear fresh perspectives from bold and upcoming leaders in the customer experience space, who will challenge the way you think.

Above All, Have Fun

Hear from entertaining experts, network with your peers, and join our celebrity chef to learn how to make a tasty meal in under 20 minutes!


Pick the Track That’s
Right For You

Customer Experience Leaders

If you are a C-level, VP or director of a CX team, you’ll be inspired by presentations on the latest trends, technologies shaping the industry and hear what Kustomer has in store for the future!

Knowledgeable Networkers

Meet the brightest minds in the customer experience space during one of our talk tracks, fun interactive activities or at our CX hot topics breakout sessions!

Ambitious CX Agents

If you’re on the front lines interacting with customers everyday using Kustomer, join us for best practices sessions and exciting product updates to make your job easier.

Kustomer Admin or Developer

Working with Kustomer or thinking about switching, but need to know the knitty-gritty? We have all you need to know is our Kustomer University track.

Join us and unlock the potential of customer service for your brand.

Register for this digital event:


One Day. Three Tracks.
Endless Inspiration.


The Future of Customer Experience

How 2020, modern consumers, DTC disruptors, and transformational technologies are reshaping the customer experience.


CX Best

How to deliver effortless and effective omnichannel customer service with conversational CRM, AI, guided self-service, and a remote workforce.


Kustomer University

What’s new and what’s next in the Kustomer platform. And how to get the most value from it.


Meet CX Masters and Thought Leaders

Brad Birnbaum
CEO, Co-Founder and Chairman,

Sara Inbar
CX Operations Manager, The Farmer’s Dog

Kyara Paul
Director of Member Care, Tradesy

Matt Dixon
Chief Product and Research Officer, Tethr

David Cane
VP of Customer Success/Trust & Safety, Wag Walking

Ernest Chrappah
Director, Department of Consumer & Regulatory Affairs, DCRA

Gordon Schleffer
VP Customer Care, Magellan Healthcare

Michelle McCombs
Vice President, Safety & Support, HopSkipDrive

Hudson Lofchie
Project Manager, Internal Tools, HelloTech

Ludovic Magnier
Live Operations Manager, Glovo

Mary Drummond
CMO, Worthix

David Daniels IV
Talent Acquistion, Blend

Peter Johnson
VP of Product, Kustomer

Brent Peckham
Director of Information Security, Kustomer

John Merse
Senior Product Manager, Kustomer

Mark Saxton
Product Manager, Kustomer

Taylor Lowe
Product Manager, Kustomer

Evan Cooper
Senior Strategic Account Manager, Kustomer

Hadi Yousef
Associate Product Manager, Kustomer

Lauren Pragoff
VP of Effortless Experience™,


Big Thank You to Our Sponsors





Get ready. Your customer experience journey begins here.


Deliver effortless, personalized customer service.

Request Live DemoStart Interactive Demo