Narvar is a leading post-purchase experience platform trusted by 1,500+ retailers to improve customer satisfaction, reduce operational costs, and build brand loyalty.
With the Narvar Connect & Care integration, agents can quickly identify customer orders by email or phone number, view recent purchases, and access real-time shipping and return statuses—all without leaving the Kustomer platform.
This eliminates the back-and-forth of “Where is my order?” (WISMO) and “Where is my return?” (WISMR) inquiries, while giving agents the context they need to resolve issues quickly and confidently.
Narvar + Kustomer
Order identification: Easily access recent orders tied to a customer’s email or phone number for faster, more accurate issue resolution.
Streamlined operations: Keep agents in a single view with outbound and return shipment details, proof of delivery (where available), and quick-copy actions to reduce handle time.
Notification history & resend: Review past communications and resend messages if needed to ensure customers are informed.
Claims mitigation & returns: Verify delivery status to deflect “item not received” claims, initiate returns or exchanges, and even drive repeat purchases through proactive support.
Return exceptions: Provide agents with override codes to enforce or flex return policies, reducing manual handling and improving consistency.
Setting up the integration
Quick and Easy Setup
- Install the App from App library
- Go to settings and Authenticate