With the integration, brands can now:
- Respond to direct messages, @mentions, and Stories from the Kustomer Platform, eliminating the need for toggling between tabs or devices.
- View messaging on Instagram in a single timeline view, along with other customer interactions and conversations across multiple channels and platforms.
- Leverage intelligent routing, automation and artificial intelligence (AI) to seamlessly keep up with demand and cost-effectively scale.
- Track KPIs and manage service level agreements (SLAs) for Instagram conversations.