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COVID-19 by the Numbers:
How Customer Service Organizations Are Being Affected
Customer service organizations play a vital role in times of crisis. With many businesses shutting their storefronts, customer service professionals become the face of the company, and are essential to empathizing with customers and preventing issues before they arise.
Check out our infographic below as we dive into data from a survey of over 150 customer service professionals, who reveal how the global pandemic is affecting their organization, how they are adjusting and what customers are expecting.