Be There for Your Constituents While Staying Efficient
Citizens expect their issues to be resolved as quickly as possible. But this doesn’t always seem doable when resources are thin and spikes occur. Kustomer uses artificial intelligence to automate manual tasks, route conversations, and allow constituents to self-serve when appropriate. As a result, agents are more productive, customers automatically speak to the most appropriate representative, and your team stays focused on handling the most important issues.
Give Constituents the Freedom to Connect With You Anywhere
Citizens want to communicate with government organizations on their terms -— when it’s most convenient and through a channel where they feel comfortable. As a truly omnichannel platform, Kustomer ingests constituent data from any channel and organizes it in a single timeline view for fast access and more personalized conversations. You’ll have all the context you need to progress conversations forward in real time, even when constituents need to transition to a different channel.
Make Smarter, Data-Driven Decisions
Being able to measure the performance of your team, understand trends, and adjust your approach accordingly, is imperative for customer service success. Kustomer provides both standard and fully customizable robust reporting that is easy to share, giving you the tools you need to understand your organization more thoroughly.