The retail customer experience changed dramatically over the past two years. Consumers now expect online retailers to deliver consultative support throughout the buyer journey, and want to be treated as a valued customer — not a transaction number.
That’s why delivering an exceptional customer experience, and building relationships with consumers, is imperative for business success.
Access Kustomer’s Retail CX Toolkit to learn about modern day retail CX consumer expectations and how real life brands are delivering. You will unlock:
- Kustomer’s latest research, including valuable consumer data on how to deliver an exceptional retail customer experience
- A webinar with Glossier on how they create lifelong fans in a modern, social-first world
- Insights into how Abercrombie & Fitch leverage technology to personalize service
- A Forrester study on the ROI of switching to Kustomer