For all the talk about customer-centricity, most customers still expect to endure long wait times, multiple transfers, and the need to repeat their information to agents who have zero context on who they are or why they’re calling.
It is time to eliminate these frustrating pain points. What will it take to deliver a seamless, efficient, omnichannel customer experience? Our new report Customer Contact Vision for 2025 has the answers. In this report you’ll explore:
- Recommendations for how self-service can transform customer experience
- Tips for unlocking immensely actionable insights from all contact channels
- Insights into achieving the 360-degree customer view
- Best practices for balancing AI with human support
- Guidance for turning CX initiatives into coveted business outcomes