Kustomer Today: Reimagining Customer Service

New York, NY
October 3, 2019

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About this event

Please join us October 3rd for an exclusive day of thought-provoking and informative sessions, at no cost to you, and come away with the tools you need to reimagine customer service in the modern age. You’ll hear from industry leaders shaping the future of customer service, deep dive into the Kustomer platform, and network with CX experts and innovators.

Agenda

8:00 AM - Doors Open, Registration and Breakfast

9:15 AM - Opening Remarks from Kustomer

9:30 AM - Keynote Speaker: Micah Solomon

Your Customer is the Star
How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.

10:15 AM - Product Roadmap

11:00 AM - Break

11:15 AM - Trust & Scalability

11:45 AM - Lunch and Network sponsored by Simplr

1:15 - 4:15 PM - Breakout Sessions from the Kustomer Product and Customer Experience Teams Including:

Maximizing the Value of the Kustomer Platform
Description: This session will explore core advanced concepts and features of the Kustomer Platform in-depth. Demonstrations include how to create and manage Klasses, Kviews, business rules, and object level permissions, build common workflows and implement queues and routing. You will learn how to get the most out of your customer data in order to manage access, automate tasks and processes, and improve conversations.
Presenter: Taylor Lowe

How to Customize Reports for your Business
Description: This session will help you get additional insights about your customers, team, and performance by demonstrating how to build custom reports and discussing how to identify additional reports to supplement Kustomer standard reporting.
Presenter: Mark Saxton

Smarter Automation Through Workflows
Description: During this session participants will learn how to smartly automate through workflows, solving common problems and optimizing operations.
Presenters: Maggy Prajapati/Mike Ossig

The Power of Queues and Routing
Description: Dive deeper into the immense power of queues and routing, and learn how the feature can help your customer service team work more efficiently by prioritizing the most important conversations.
Presenter: Evan Cooper

Reimagining Customer Service Break Out Sessions
Description: Crowdsource ideas and best practices to take back to your team, by exploring trending topics in customer service, chosen by attendees, with your colleagues and peers. 1-2 CX members per pod.
Presenters: Janie Ly, Greg Roush, Evan Cooper, Fernando Orozco, Christina Jones, Alex Gadd

*Sessions subject to change*

4:30 PM - Closing Reception sponsored by Solvvy


Sponsors


Speaker & Location

Location

318 W 39th Street, 5th Floor
New York, NY 10018

Keynote speaker:

Micah Solomon

Author, Consultant, Forbes.com Contributor


Deliver effortless, personalized customer service.

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