The Future of Customer Service is Customer Friendship
In this half-day summit The Future of Customer Service is Customer Friendship, we will host leaders from people-first companies who will share with you their best practices in building a world-class service experience. Join the conversation!
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9:00 AM - Welcome remarks from Kustomer
9:15 AM - Keynote: People-first culture is essential to winning the competitive and metrics game
Our guest leaders will discuss how customer service and support is at the heart of a company’s ability to compete with other brands, differentiating on service. We will also examine how focusing on agent happiness is crucial to achieving customer friendship.
10:00 AM - Keynote: Customer Friendships are surprising, delightful, and low maintenance
In this session, we will review recommended use cases for proactive engagement and support. Learn how to quickly enable agents to identify opportunities for engagements beyond support like marketing automation, up-selling and loyalty building.
10:45 AM - Fireside Chat
Kustomer is on a mission to reimagine the modern customer service and support, partnering with brands who are revolutionizing their own space. Join us to learn about the next steps on your Customer Friendship journey and how Kustomer can support you after the Summit. This is the chance for participants to hear from other brands about their experiences with the Kustomer platform.
11:30 AM: Lunch n’ Learn with Kustomer
Presentation from the Kustomer Product team.
Venue and Speakers
LocationRedpoint Ventures 21 S Park Street Suite 100, San Francisco, CA 94107
PartnersThis event is held in collaboration with CXPA
Senior Manager, Customer Support, PAX Labs
SVP Sales & Customer Experience, Kustomer
Head of Community Happiness, Patreon
Head of Strategic Partnerships, SupportNinja
VP, Student Help and Content, Magoosh