Kustomer Summit San Francisco:
The Future of Customer Service is Customer Friendship

San Francisco, CA
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The Future of Customer Service is Customer Friendship

In the experience economy, technology impresses no one. Customers expect to form a deeper relationship - a friendship - with brands. They seek an open, trust building communication, and personalized attention. White glove is no longer premium. It’s the standard. People-first brands are winning the competitive game in their industries. What’s their secret? Customer Friendship.

In this half-day summit The Future of Customer Service is Customer Friendship, we will host leaders from people-first companies who will share with you their best practices in building a world-class service experience. Join the conversation!

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8:30 AM - Doors open and registration begins

9:00 AM - Welcome remarks from Kustomer

9:15 AM - Keynote: People-first culture is essential to winning the competitive and metrics game
Our guest leaders will discuss how customer service and support is at the heart of a company’s ability to compete with other brands, differentiating on service. We will also examine how focusing on agent happiness is crucial to achieving customer friendship.

10:00 AM - Keynote: Customer Friendships are surprising, delightful, and low maintenance
In this session, we will review recommended use cases for proactive engagement and support. Learn how to quickly enable agents to identify opportunities for engagements beyond support like marketing automation, up-selling and loyalty building.

10:45 AM - Fireside Chat
Kustomer is on a mission to reimagine the modern customer service and support, partnering with brands who are revolutionizing their own space. Join us to learn about the next steps on your Customer Friendship journey and how Kustomer can support you after the Summit. This is the chance for participants to hear from other brands about their experiences with the Kustomer platform.

11:30 AM: Lunch n’ Learn with Kustomer
Presentation from the Kustomer Product team.

Venue and Speakers


Redpoint Ventures 21 S Park Street Suite 100, San Francisco, CA 94107


This event is held in collaboration with CXPA


Eric Castillo

Senior Manager, Customer Support, PAX Labs

Nykki Yeager

Customer-Focused Consultant

Vikas Bhambri

SVP Sales & Customer Experience, Kustomer

Angela Raiford

Head of Community Happiness, Patreon

Calley Means

Co-Founder, Anomalie

Marion Balandra

Head of Strategic Partnerships, SupportNinja

Kevin Rocci

VP, Student Help and Content, Magoosh

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