About this event
10:00 AM - Welcome remarks from Kustomer
10:15 AM - People-first culture is essential to winning the competitive and metrics game
Our guest leaders will discuss how customer service and support is at the heart of a company’s ability to compete with other brands, differentiating on service. We will also examine how focusing on agent happiness is crucial to achieving customer friendship.
11:00 AM - Delivering standout customer experiences are surprising, delightful, and low maintenance
In this session, we will review recommended use cases for proactive engagement and support. Learn how to quickly enable agents to identify opportunities for engagements beyond support like marketing automation, up-selling and loyalty building.
11:45 AM - Fireside Chat
Kustomer is on a mission to reimagine the modern customer service and support, partnering with brands who are revolutionizing their own space. Join us to learn about the next steps on your Customer Friendship journey and how Kustomer can support you after the Summit. This is the chance for participants to hear from other brands about their experiences with the Kustomer platform.
12:30 PM: Lunch n’ Learn with Kustomer
Presentation from the Kustomer Product team.
Location & Speakers
Location1547 6th Street, Suite 100
Santa Monica, CA 90401
PartnersThis event is held in collaboration with CXPA
Director of Customer Service at HelloTech
Director of Campaign Management at Prizeo
Director of Development at Nonhuman Rights Project
Director of Product at Ring
Head of Customer Experience at Ritual
VP of Experience at FIGS
VP of Customer Experience at Kustomer
Co-founder & Head of Member Experience at Zwift, Inc.