Kustomer Summit LA:
Delivering Standout Experiences in a Customer-First World

Los Angeles, CA
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About this event

In this half-day summit, Delivering Standout Experience in a Customer-First World, we will host leaders from people-first companies who will share with you their best practices in building a world-class service experience. Join the conversation!
9:30 AM - Doors open and registration begins

10:00 AM - Welcome remarks from Kustomer

10:15 AM - People-first culture is essential to winning the competitive and metrics game
Our guest leaders will discuss how customer service and support is at the heart of a company’s ability to compete with other brands, differentiating on service. We will also examine how focusing on agent happiness is crucial to achieving customer friendship.

11:00 AM - Delivering standout customer experiences are surprising, delightful, and low maintenance
In this session, we will review recommended use cases for proactive engagement and support. Learn how to quickly enable agents to identify opportunities for engagements beyond support like marketing automation, up-selling and loyalty building.

11:45 AM - Fireside Chat
Kustomer is on a mission to reimagine the modern customer service and support, partnering with brands who are revolutionizing their own space. Join us to learn about the next steps on your Customer Friendship journey and how Kustomer can support you after the Summit. This is the chance for participants to hear from other brands about their experiences with the Kustomer platform.

12:30 PM: Lunch n’ Learn with Kustomer
Presentation from the Kustomer Product team.

Location & Speakers


1547 6th Street, Suite 100
Santa Monica, CA 90401


This event is held in collaboration with CXPA


Anna Litvinchuk

Director of Customer Service at HelloTech

Michael Browne

Director of Campaign Management at Prizeo

Mickey Suzuki

Director of Development at Nonhuman Rights Project

Sean Kanamori

Director of Product at Ring

Andrew Rickards

Head of Customer Experience at Ritual

Armen Nalbandian

VP of Experience at FIGS

Alex Gadd

VP of Customer Experience at Kustomer

Scott Barger

Co-founder & Head of Member Experience at Zwift, Inc.

Deliver effortless, personalized customer service.

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