Kustomer Experience Exchange

November 1, 2017 | New York, NY

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Outdoor Voices


Join us at our Kustomer Experience Exchange. We are bringing together top executives and customer experience leaders from the New York area to discuss how they are innovating and reinventing customer experience in the digital age.

Event Details

Wednesday, November 1, 2017
8:30 AM – 1:00 PM ET

New York City

About The Exchange

The Kustomer Experience Exchange is designed to connect customer experience enthusiasts. This event will feature keynotes and two panels, where speakers will discuss everything from the latest CX technology trends of automation, data unification, AI, and more, to how to bridge the CX expectations gap. Join us for Kustomer Experience Exchange 2017.


Keith George

CEO of a New B2C Venture
Former CMO of Gilt

John Ernsberger

Co-Founder, SVP of Global Sales & Services

Jessica White

Executive Director of Customer

Bobby Donovan

VP of Technology
Tough Mudder

Jessica Lu

Director of Customer Experience

Brandon McFadden

VP of Operations
Clarity Money

Olivier Pailhes


Jeremy Suriel

CTO, Co-Founder

Brad Birnbaum

CEO, Co-Founder

Alon Waks

VP of Marketing


  • 8:30 AM Light Breakfast
  • 9:00 AM Welcome
  • 9:10 AM Kustomer Keynote
  • 9:40 AM Keynote: Fireside Chat with Keith George
  • 10:10 AM Break
  • 10:30 AM Panel: Closing the CX Expectations Gap
  • 11:15 AM Panel: Technology and Innovation in CX
  • 12:00 PM Spotlight Presentation by StellaService
  • 12:15 PM Networking Lunch