Direct To Consumer Summit

June 12, 2018 | New York, NY

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About The Summit

The Direct to Consumer approach is changing the way we discover, shop and buy. This fundamental shift in the consumer ecosystem has put an emphasis on the relationship brands have with their customers. Legacy brands and startups alike must value customer experience, loyalty, and lifetime value above all in order to reach the modern consumer in an omnichannel world. Join industry leaders as we discuss best practices and strategies for shifting to a successful DTC approach.

Event Details

Tuesday, June 12, 2018
8:30 AM – 12:45 PM ET

New York City

Speakers

Seph Skerritt

Founder
Proper Cloth

Erin Miller

Director of CX
Glossier

Thom San Filippo

VP Customer Service & Experience Design
Dow Jones

Tyler Nicoll

Product Manager
Rent The Runway

Brad Birnbaum

Co-Founder, CEO
Kustomer

Britta Fleck

President & Managing Director
Glossybox North America

Melissa Seligmann

General Manager
Bark Shop

Daryl Unger

VP of Customer Experience
Plated

Mark Chou

VP, Growth Marketing and E-Commerce
Away

David Weiner

Founder, CEO
Priority Bicycles

Tirath Kamdar

Co-Founder, CEO
TrueFacet

Mike Vroom

Customer Service Manager
UNTUCKit

Kabeer Chopra

Co-Founder
Burrow

Conor Savage

Director of Customer Operations
Spring

Agenda

  • 8:30 AM Breakfast and Networking
  • 9:00 AM Keynote: The Future of CX
  • 9:30 AM Fireside Chat
  • 10:15 AM Panel: The DTC Revolution
  • 10:55 AM Panel: Customer Experience in an Omnichannel World
  • 11:50 AM Panel: Delivering Personalized Experiences
  • 12:30 PM Networking and Light Lunch