Kustomer’s Direct-To-Consumer Summit

New York, NY
June 12, 2018

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About The Summit

The Direct to Consumer approach is changing the way we discover, shop and buy. This fundamental shift in the consumer ecosystem has put an emphasis on the relationship brands have with their customers. Legacy brands and startups alike must value customer experience, loyalty, and lifetime value above all in order to reach the modern consumer in an omnichannel world. Join industry leaders as we discuss best practices and strategies for shifting to a successful DTC approach.

Event Details

Tuesday, June 12, 2018
8:30 AM – 12:45 PM ET
New York City

8:30 AM – Breakfast and Networking
9:00 AM – Keynote: The Future of CX
9:30 AM – Fireside Chat
10:15 AM – Panel: The DTC Revolution
10:55 AM – Panel: Customer Experience in an Omnichannel World
11:50 AM – Panel: Delivering Personalized Experiences
12:30 PM – Networking and Light Lunch


Seph Skerritt

Founder, Proper Cloth

Erin Miller

Director of CX, Glossier

Thom San Filippo

VP Customer Service and Experience Design, Dow Jones

Tyler Nicoll

Product Manager, Rent The Runway

Brad Birnbaum

Co-Founder & CEO, Kustomer

Britta Fleck

President & Managing Director, Glossybox North America

Melissa Seligmann

General Manager, Bark Shop

Daryl Unger

VP of Customer Experience, Plated

Mark Chou

VP, Growth Marketing and E-Commerce, Away

David Weiner

Founder & CEO, Priority Bicycles

Tirath Kamdar

Co-Founder & CEO, TrueFacet

Mike Vroom

Customer Service Manager, UNTUCKit

Kabeer Chopra

Co-Founder, Burrow

Conor Savage

Director of Customer Operations ,Spring

Deliver effortless, personalized customer service.

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