Engineering at Kustomer

Meet our Engineering Team

Our engineering team is organized into cross-functional squads, where engineers collaborate side-by-side with product managers, designers, test engineers, and technical writers to truly own a part of our product – almost as a mini startup.

Ownership at Kustomer means becoming a domain expert and helping craft the squad’s vision, goals, ideation, technical planning, execution, and future iterations to ensure our features continue to scale and deliver value.

Squads are grouped into domains that work together to understand and advocate for different user personas – e.g. “Chat”, “Channels”, and “Self-Service” together make up the “End-Customer Experience” domain.

Each domain also has dedicated architects – some of our most experienced engineers who work hand-in-hand with the squads to strategize and deliver complex initiatives and provide great opportunities for learning and tackling interesting technical challenges.

Our Values

Creating a healthy and productive culture where all our team members can thrive is very important to us. Our engineering culture is embodied in our engineering values, which stand on top of our company values and describe how we seek to operate as a team.


Our customers’ trust is integral to our success; We prioritize building trust and work hard to maintain it

Optimize For Impact

We will always have more opportunities than resources, and we want to spend time where it will impact our customers the most

No Ego

Team results come before individual contribution; We can learn from everyone, and we prioritize unblocking our teammates

Believe We Can

Assume there is a solution; Look for things to build on in each situation and suggestion; Offer options and tradeoffs rather than refusals

Do What You Say

Follow through on commitments; Don’t say you’ll do things lightly; Be proactive about addressing obstacles, don’t wait to offer excuses

Our Tech Stack


“I started at Kustomer in the CX department as an Implementation Engineer. Now as a Software Engineer on the Onboarding & Administration squad I’m able to build features that automate what were previously manual tasks. I love being a software engineer at Kustomer because I know the features I’m building will make both our customers and internal users happier.”

Parker Dinsmore, Software Engineer

“Working as a Software Engineer at Kustomer has been one of the best experiences of my career. Kustomer has provided exceptional opportunity for growth, as well as a stimulating, rewarding, and collaborative work environment. Engineers at Kustomer have the opportunity to tackle challenging Engineering problems, as well as build features that have a high impact on our clients’ business and customers. Furthermore, the Krew is composed of brilliant, collaborative and driven team members that I look forward to working with and learning from every day. I can truly say that I love what I do at Kustomer, and the people that I do it with.”

Jack Borto, Software Engineer


“Everyday is about a new challenge. One day you might be dealing with a problem that one of your customers might have that needs to be solved quickly. Another day, you might be learning what will be useful in the long term for your product. Each day you learn something new and each day is different. Can’t get bored with so much action!”

Ibon Pintado, Senior Product Manager

“Of course it’s always cool to be intricately involved in the feature formation process—from ideation and planning to building and tracking—but working alongside bright, ambitious and most of all, highly collaborative, people from diverse backgrounds is one of my favorite parts of working at Kustomer. In the engineering department, there’s no shortage of daily puzzles to solve, but I respect that there’s always a sensible balance between larger feature work and quick wins, grinding and cruising. Since I’ve been here, the company has more than doubled in size—safe to say it’s a dynamic, ever-evolving place to work, learn and grow!”

Jil Krusemann, Software Engineer

Our Teams

End Users

The End Users domain includes features like our chat, knowledge base, conversational assistant, and many channel integrations. Our mission is to connect our clients with their customers, wherever that may be. Using what we’ve built, agents interact with millions of customers each month, sending hundreds of millions of messages through chat, SMS, emails, and various social media channels.


Our Enablement domain focuses on developing services and tools to supercharge our product teams. They own critical operations to keep the lights on and support our velocity and growth, including the development of our cloud infrastructure, our developer experience, and everything data related —from Machine Learning services to Business Intelligence.

Business Users

The Business User domain is focused on making the experiences that our customers interact with on a day to day basis as powerful and seamless as possible. This includes making getting started with Kustomer a seamless experience, creating an agent experience that lets them solve end customer issues with highest quality and speed, providing actionable insights in the hands of supervisors and managers via our search and reporting tools, and administration capabilities for users who are managing their instance of Kustomer. Our work is some of the most visible to customers on a day to day basis so we put a high premium on quality, performance and usability.


Our Platform domain’s mission is to make it easy for companies and 3rd parties to build unique and tailored customer experiences. This includes our core custom object-based data model, robust APIs, customizable views, an advanced automations engine, and the ability to package these integration points into simple and powerful apps. Since every business is different, this team enjoys the challenge of striking a balance between customization and simplicity – working to deliver solutions that can be creatively used in ways we might not have even considered.

Interested in working on the Engineering Team at Kustomer?

Apply to our open roles here and check out our Engineering Blog.

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