Social commerce is exploding. Sales from products sold via social networks will reach $23.3 billion in 2020, and more than 76 million users in the US will make a purchase via a social network at least once this year. What does this all mean for customer service teams? You must meet your customers where they are interacting with your brand. And social is more than just likes and comments these days — it’s also a powerful purchasing platform.
Read on to understand how delivering superior social support can not only build lifelong customer relationships, but also drive revenue for your business in a social commerce world. In this e-book you’ll find:
- Data on the opportunity of social commerce
- How social CX can fuel e-commerce growth
- How to achieve social CX success
- Powering social CX with an omnichannel CRM