Creating positive experiences and providing exceptional support does more than put a smile on a customer’s face. It builds lasting relationships, lifelong loyalty and contributes directly to the financial success of a business.
In fact, according to Kustomer research, 90% of consumers would not shop with a company again if they provided bad customer service. This means that the performance of a CX organization can be directly tied to a business’ bottom line.
Download our eBook to:
- Learn how high growth brands like ThirdLove and The Farmer’s Dog are using CX as a competitive advantage
- Understand why customer service should be at the center of your business
- Discover the tenets of a successful CX organization