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Effortless, exceptional customer experiences

Discover how businesses like yours use Kustomer to engage, and support customers.

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  • Bringing clarity and visibility into the customer service strategy

    Technology

    Switched from Intercom

    10%

    Increase in

    CSAT Scores

    50%

    Reduction in First 

    Response Times

    Full Case Study
    Two young women in sun hats taking a selfie outdoors with palm trees in the background; one woman is making a peace sign and the other, circled in yellow, is smiling at the camera.

  • A more proactive approach to service transforms CX

    eCommerce

    Switched from

    25%

    Agent 

    hours saved

    4x

    Increase in

    deflections using AI

    Full Case Study
    A person in a light beige jacket sits with their chin resting on their hand, gazing thoughtfully to the left; their face is highlighted by a yellow circle—an image reminiscent of an Everlane Case Study.

  • Kustomer Helps Bulletproof’s Customer Care Team Achieve Peak Performance

    Consumer Services

    Switched from Zendesk

    50%

    Reduced 


    average handle time

    15%

    Increase


    in FCR

    Full Case Study
    A woman in a yellow jacket and black visor stands by the water at sunset, smiling and holding a water bottle; her head is highlighted with a yellow circle.
  • “On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
    TJ Stein
    Head of Customer Experience
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  • “We needed AI that could take a customer from inquiry to completed purchase without human intervention, and Kustomer made that possible.”
    Chad Danklef
    VP of Operations
    A man with short brown hair and light eyes, wearing a blue collared shirt and dark blazer, is looking at the camera and smiling slightly. The background is blurred with wooden elements visible.
  • “We’re data-driven, but we’re also people-driven. Kustomer gives us both — clean insights and a way to make every interaction special.”
    Taylor Johnson
    Director of Customer Service
  • "[Kustomer] provides full visibility into the customer relationship."

Customer story library

Discover the results you can achieve with Kustomer.

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