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Effortless, exceptional customer experiences

Discover how businesses like yours use Kustomer to engage, and support customers.

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  • Bringing clarity and visibility into the customer service strategy

    Technology

    Switched from Intercom

    10%

    Increase in

    CSAT Scores

    50%

    Reduction in First 

    Response Times

    Full Case Study
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  • A more proactive approach to service transforms CX

    eCommerce

    Switched from

    25%

    Agent 

    hours saved

    4x

    Increase in

    deflections using AI

    Full Case Study
    A person in a light beige jacket sits with their chin resting on their hand, gazing thoughtfully to the left; their face is highlighted by a yellow circle—an image reminiscent of an Everlane Case Study.

  • Kustomer Helps Bulletproof’s Customer Care Team Achieve Peak Performance

    Consumer Services

    Switched from Zendesk

    50%

    Reduced 


    average handle time

    15%

    Increase


    in FCR

    Full Case Study
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  • “Having the ability to service across all channels from one place is so much easier for our agents.”
    Heather Kunert
    Head of Customer Experience
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  • "[Kustomer] boosts our response time, encourages interactivity, and helps us keep our brand top of mind."
    Kristen Contreras
    Customer Service Manager
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  • "Our agents have a complete view of our customers. So, whenver someone reaches out with an issue, our agents can quickly see what's going on."
    Michael Ludwig
    Head of Customer Experience
    A smiling man with glasses and a beard stands in a kitchen, wearing a patterned shirt and a maroon apron, with his arms crossed in front of a stainless steel oven.
  • “On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
    TJ Stein
    Head of Customer Experience
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  • "[Kustomer] provides full visibility into the customer relationship."

Customer story library

Discover the results you can achieve with Kustomer.

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