Effortless, exceptional customer experiences

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Delivering better customer service to millions using AI and omnichannel CX
Technology
Delivery
Switched from Zendesk
20%
Increased

service level attainment
23%
Decreased

average handle times
Full Case Study
Short-term rental and hospitality company improving their average handle times by 30%.
Technology
Switched from Front
2x
Improved

agent productivity
30%
Decreased

average handle times
Full Case Study
It’s smooth sailing after big CSAT and SLA attainment improvements
Technology
Switched from Intercom
80%
Increased  

service level attainment
99%
Achieved 

CSAT
Full Case Study

“Having the ability to service across all channels from one place is so much easier for our agents.”
Heather Kunert
Head of Customer Experience
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"[Kustomer] boosts our response time, encourages interactivity, and helps us keep our brand top of mind."
Kristen Contreras
Customer Service Manager
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"Our agents have a complete view of our customers. So, whenver someone reaches out with an issue, our agents can quickly see what's going on."
Michael Ludwig
Head of Customer Experience
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“Kustomer is the only customer service solution that meets our needs as a global delivery app.”
Sergi Mendez
Global Head of Live Operations
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“On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
TJ Stein
Head of Customer Experience
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"[Kustomer] provides full visibility into the customer relationship."
Cate Martquez
CXO
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Customer story library

Food delivery service Jokr/Daki switched to Kustomer for greater configuration flexibility

Case Study

Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service

Case Study

A luxury coffee machine manufacturer switched from Zendesk to Kustomer for better visibility into the customer journey to provide a better service experience.

Case Study

With Kustomer helping streamlining customer communication, ALEX AND ANI now resolve issues faster and make agents’ lives easier.

Case Study

Kustomer has enabled Nuts.com to deliver a more personalized customer experience and improve the operational efficiency of their team.

Case Study

Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact.

Case Study

Discover how Glovo leveraged AI and automation to resolve up to 84% of customer requests while maintaining top-tier satisfaction ratings.

Case Study

Discover the results you can achieve with Kustomer.

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