Kustomer Sub-Processors of Personal Data

Last Updated: July 21, 2020

This article communicates the current list of third party companies who are authorized to process personal data on behalf of Kustomer. These companies are known as sub-processors. Kustomer performs due diligence on the technical and organizational security measures of all sub-processors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.

Kustomer engages different types of sub-processors to perform various functions as explained in the tables below.

Kustomer Platform Service Specific Sub-Processors

Kustomer uses certain third-party vendors in connection with the Kustomer platform and services. These third parties may process certain types of personal data in connection with delivery of our services to our business customers.

Amazon AWS – Cloud Hosting Provider for Data Housing, Compute, and Hosting for Kustomer Application
2021 Seventh Ave Seattle, WA

Amplitude – Application Usage Analytics
35 E 21st St #7E, New York, NY

Appcues – Customer Onboarding Platform 
54 Canal St 6th floor, Boston, MA

Beamer  – Release Management for Application Specific Updates
600 Congress Ave, Austin, TX

Canny – Customer Feedback Management Tool
831 N Tatnall St Suite M #140, Wilmington, DE

Cloudflare – Content Delivery Network and Web Application Firewall
101 Townsend St., San Francisco, CA

FullStory – Digital User Analytics 
1745 Peachtree Rd NW Suite G, Atlanta, GA

Heap – Product Analytics 
225 Bush St. 2nd Floor, San Francisco, CA

Heroku – Development Cloud Service
50 Fremont St. Suite 300, San Francisco, CA

LaunchDarkly – Release Management for New Features
350 Frank H. Ogawa Plaza, Oakland, CA

Mixpanel  – Application Usage Analytics
405 Howard St 2nd Floor, San Francisco, CA

MongoDB – Hosting Provider for Remote Database Backups
1633 Broadway 38th floor, New York, NY

New Relic – Application Performance Monitoring
188 Spear Street, Suite 1200, San Francisco, CA

Postmark – Email Notifications
2400 Market Street, Suite 235B, Philadelphia, PA

PubNub – Supports Chat Functionality 
460 Bryant Street, Second Floor, San Francisco, CA

Pusher – Supports Chat Push Notifications
160 Old Street, London, UK

Segment.io – Customer Usage Analytics
1407 Broadway 26th floor, New York, NY

SEMrush – Marketing & Search Analytics
USA, 800 Boylston Street, Suite 2475, Boston, MA

Stripe – Billing Management for Customers’ Subscription Fee Payment
510 Townsend St, San Francisco, CA

Twilio  – Application Channel (SMS)
50 W 17th St, New York, NY

Kustomer Internal Business Sub-Processors

Kustomer uses certain third-party vendors in connection with our internal business processes separate from the delivery of our products and services. These vendors may process certain types of personal data in connection with our internal business processes such as marketing and recruiting purposes for visitors to our website.

Bizible – Marketing Platform for Growth
830 4th Ave S #400, Seattle, WA

Bob – HR Platform for Employee Records
205 Hudson St., New York, NY

Box – Cloud Content Management
900 Jefferson Ave, Redwood City, CA

Discover.org – Sales and Marketing Platform
170 Data Drive, Waltham, MA

Envoy – On-site Guest Logging
410 Townsend St, Suite 410, San Francisco, CA

Gong – Sales Platform for Video Recordings
814 Mission St, Floor 4, San Francisco, CA

Google LLC – Marketing Analytics, Internal Communications, Office Productivity
1600 Amphitheatre Pkwy, Mountain View, CA

Greenhouse  – Talent Acquisition Tool
18 West 18th Street, 11th Floor New York, NY

Marketo – Marketing Platform
901 Mariners Island Boulevard, Suite #500, San Mateo, CA

Salesforce – Sales and Marketing CRM
685 3rd Ave 7th floor, New York, NY

SterlingTS – HR Platform for Employee Background Checks
1950 Spectrum Circle SE (5th floor), Marietta, GA


Kustomer will notify business customers and visitors of our website to any changes of sub-processors by using this article.

If you are a business customer and would like to be notified each time we update our list of third party sub-processors, please provide the requested information below to subscribe to updates. Please note that Kustomer will only notify you if your company has an active subscription. This information required below is to allow us to respond to your request. We will only use personal information you provide us consistent with our privacy policy.

Subscribe here:

Deliver effortless, personalized customer service.

Request Live DemoStart Interactive Demo