Kustomer Sub-Processors of Personal Data

Last Updated: April 1, 2021

This article communicates the current list of third party companies who are authorized to process personal data on behalf of Kustomer in connection with delivering the Kustomer Platform and related services. These companies are known as sub-processors. Kustomer engages with these different types of sub-processors to perform various functions as explained below.

Kustomer performs due diligence on the technical and organizational security measures of all sub-processors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.

Kustomer Platform Service Specific Sub-Processors

Amazon Web Services, Inc. (AWS) – Cloud Hosting Provider for data housing, compute, and hosting for Kustomer Application
Seattle, WA, USA

Appcues – Customer Onboarding Platform 
Boston, MA, USA

Beamer – Release Management for Application Specific Updates
Austin,  TX, USA

Canny.io – Customer Feedback Management Tool
Wilmington, DE, USA

Cloudflare – Content Delivery Network and Web Application Firewall
San Francisco, CA, USA

DataDog – Monitoring and Data Analytics
New York, NY, USA

Heap Analytics – Product Analytics 
San Francisco, CA, USA

Heroku – Development Cloud Service
San Francisco, CA, USA

LaunchDarkly – Release Management for New Features
Oakland, CA, USA

Mixpanel – Application Usage Analytics
San Francisco, CA, USA

MongoDB – Hosting Provider for Remote Database Backups
New York, NY, USA

Postmark – Email Notifications
Philadelphia, PA, USA

PubNub – Supports Chat Functionality 
San Francisco, CA, USA

Pusher – Supports Chat Push Notifications
London, UK

Segment.io – Customer Usage Analytics
New York, NY, USA

Sentry.io – Application Monitoring and Error Tracking
San Francisco, CA, USA

Stripe – Billing Management for Customers’ Subscription Fee Payment
San Francisco, CA, USA

Twilio  – Application Channel (SMS) (Only applicable if Twilio is used as an SMS channel and provisioned by Kustomer)
New York, NY, USA

Zuora – Subscription Management Billing and Payments
Redwood City, CA, USA

Updates

Kustomer will notify business customers to any changes of sub-processors by using this article.

If you are a business customer and would like to be notified each time we update our list of third party sub-processors, please provide the requested information below to subscribe to updates. Please note that Kustomer will only notify you if your company has an active subscription. This information required below is to allow us to respond to your request. We will only use personal information you provide us consistent with our privacy policy.

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