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Kustomer Sub-Processors of Personal Data
Last Updated: April 1, 2021
This article communicates the current list of third party companies who are authorized to process personal data on behalf of Kustomer in connection with delivering the Kustomer Platform and related services. These companies are known as sub-processors. Kustomer engages with these different types of sub-processors to perform various functions as explained below.
Kustomer performs due diligence on the technical and organizational security measures of all sub-processors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.
Heroku – Development Cloud Service San Francisco, CA, USA
LaunchDarkly – Release Management for New Features Oakland, CA, USA
Mixpanel – Application Usage Analytics San Francisco, CA, USA
MongoDB – Hosting Provider for Remote Database Backups New York, NY, USA
Postmark – Email Notifications Philadelphia, PA, USA
PubNub – Supports Chat Functionality San Francisco, CA, USA
Pusher – Supports Chat Push Notifications London, UK
Segment.io – Customer Usage Analytics New York, NY, USA
Sentry.io – Application Monitoring and Error Tracking San Francisco, CA, USA
Stripe – Billing Management for Customers’ Subscription Fee Payment San Francisco, CA, USA
Twilio – Application Channel (SMS) (Only applicable if Twilio is used as an SMS channel and provisioned by Kustomer) New York, NY, USA
Zuora – Subscription Management Billing and Payments Redwood City, CA, USA
Kustomer will notify business customers to any changes of sub-processors by using this article.