We’re in this together

We know things aren’t easy right now. We want to help.

Customers are concerned, support conversations are increasing, and you are managing more agents remotely than ever before. We want to help.

In an effort to help keep teams stay connected and productive, we’re offering free access to a few of our premium features when you sign up for our Enterprise plan.

These features are designed to enable seamless cross-functional communication and dynamic team oversight in a remote environment. If you are interested, please fill out the form and someone will be in touch.

Get started here:

Features include:

Unlimited Collaboration

Allowing you to loop in anyone from any department within your organization to help resolve inquiries more efficiently in a remote environment. Features like Notes, Following and @Mentions let cross-functional teams conduct internal communications and ensure customers get the expedited service they need right now, no matter where they are in the world.

Team Pulse

Letting you see what your agents are working on in real time. Managers can quickly jump to the customers and searches that agents are viewing in real-time from the Team Pulse dashboard, enabling teams to manage performance and effectiveness seamlessly.

True Omnichannel Support

Email, Chat, SMS, Voice, Social Media, and WhatsApp all in a single platform. Help your customers get in touch on their preferred channel, and switch channels freely without disruption. The Kustomer platform treats all channels equally to ensure modern experiences, in case a conversation requires multiple points of engagement.

Kustomer IQ Lite

Our suite of AI-enabled capabilities featuring automated self-service, global language detection and support, as well as sentiment analysis. Kustomer IQ Lite eliminates busywork and helps teams better understand what customers need to resolve issues faster.

Native Satisfaction Measurement and Reporting

You can survey, track, and report customer satisfaction or customer effort across all of your channels to better understand how your team is helping during this time.

This offer (the “Free License Upgrade”) is only available for orders executed with Kustomer between April 1, 2020 and September 30, 2020 (the “Free Upgrade Period”). For more information on the features and functionality available in Kustomer’s Ultimate Plan vs. Kustomer’s Enterprise Plan, see our pricing page here. The Free License Upgrade to the Ultimate Plan for customers who purchase licenses to the Enterprise Plan during the Free Upgrade Period shall end on September 30, 2020 (“End Date”). Customers who wish to continue with the Ultimate Plan after the End Date will need to upgrade their plan and pay the corresponding subscription fees; otherwise the additional features and functionality in the Ultimate Plan will be removed from Customer’s licenses on October 1, 2020.

Deliver effortless, personalized customer service.

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