Customer Experience Book Club

Having meaningful conversations with customers is key to providing great customer experiences. Not only do we provide the customer service platform that makes it all possible, but we’re providing a platform for people to have insightful discussions about all things customer experience. Be a part of our book club and join the conversation.

Every other month we’ll be hosting a CX-related conversation based on a selected book. And we’ll be moving around virtually, hosting live streamed sessions by a variety of leaders.

Join the conversation:



How can you stay up to date? Here are a few Book Club FAQs to guide you.

Are we reading only books about CX and customer service?

Not necessarily. Well keep it in the general area, but there are so many facets to customer experience that we’ll go beyond to include books related to customer service, personalization, perhaps even automation.

Are you taking recommendations?

Absolutely. And we’re taking those requests through Goodreads. Join our community group to participate. You’ll be able to see past, current, and contribute your suggestions on books to add, even add your own review to keep the conversation moving.

When will the next book be announced?

We’ll announce a new pick every other month right here on this page. And if you’re subscribed, you’ll receive an email to keep you up to date. We’ll also post it on Goodreads.

Past events

January 2020

On January 30, 2020, we discussed Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation by Aarde Cosseboom live on YouTube. Check out our discussion here:

November 2019

On November 19, 2019, we discussed “Marketing to the Entitled Consumer: How to Turn Unreasonable Expectations into Lasting Relationships” by Dave Frankland and Nick Worth live on YouTube. Check out our discussion here:

September 2019

On September 4, 2019, we discussed “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi live on Facebook. Watch our last discussion here:

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