Introducing Advanced Data Permissioning To Reduce Agent Workspace Clutter

Introducing Advanced Data Permissioning To Improve Agent Dashboards and Guard Privacy TW

Having all of your customer data in one place is extremely powerful. A holistic customer view can improve the first-contact experience, enable personalized and speedy service, power proactive customer support, and reduce handle times. While having all your customer data at your fingertips can be empowering, information overload can be overwhelming.

Have you ever had a situation where one of your agents saw information they shouldn’t have? Maybe someone edited a data field they shouldn’t be able to change. Have more confidence in your data. Permissioning enables greater data security and integrity.

Now, with the introduction of field level permissions, Kustomer offers a more tailored agent timeline.

Separate Team and/or Business Unit Data

Keep customer data for all your brands in one place, and display only relevant information to agents. Configure agent views as appropriate for your business. Kustomer’s customization adapts to customer support teams that are centralized or specialized. Measure and grow customer lifetime value (CLV) across products. Support cross-sell and co-marketing efforts between your brands.

Improve Agent Efficiency and Customer Satisfaction

With field level permissions, you can control data accessibility for specific fields. This means that your billing team or fulfillment team only sees information relevant to their role. Focused views drive down average handle times so your team can help even more customers.

Secure Your Customer Data

Kustomer’s commitment to data security is demonstrated by our SOC 2 Level II certification and HIPAA compliance. Restrict data access at the field level to mitigate risk and de-risk systems for greater compliance. This is essential for clients with highly private personal information in industries such as financial services and healthcare. Limit write access, but permit read access to guard data integrity while maintaining accessibility. This can also be used to support

Intuitive Design for Easy Data Permission Controls

Putting this functionality in the hands of our users gives administrators greater control of their customer data in real-time. Navigate seamlessly between permissioning for objects and fields. Kustomer’s smart settings ensure users don’t create contradictory rules such as granting Write but not Read access. These controls allow you to connect all of your user data to Kustomer’s systems, knowing that you supervise user access.

This next step in Kustomer’s data permissioning model provides enterprise corporations with the controls they need. Learn more about how Kustomer can help your team here.

 

Kustomer Achieves SOC 2 Type II Certification

Kustomer Achieves SOC 2 Type II Certification Twitter

Independent report confirms company’s ongoing commitment to create and maintain a secure operating environment for its client’s confidential data

Kustomer, the SaaS platform reimagining enterprise customer service, announced today the successful completion of its Service Organization Control (SOC) 2 Type II examination with zero exceptions. This independent audit conducted by Linford & Company validates that the company’s corporate security practices and the security controls in the Kustomer platform meet the American Institute of Certified Public Accountants (AICPA) Trust Service Principles and Criteria for System and Organization Control.
Using third-party service providers and data processors is an essential part of any business’s operations and companies take the data security practices of vendors seriously. The final SOC 2 Type II report documents that Kustomer has deployed critical security policies, procedures, and safeguards necessary to protect and secure client data at a point in time, and also verifies compliance and operational effectiveness of the company over a six-month period.

“As an enterprise SaaS software solution that powers the customer experience of today’s best brands across the globe, earning and maintaining the trust of our clients is paramount,” said Brad Birnbaum, CEO and Co-Founder at Kustomer. “Achieving SOC 2 Type II certification reinforces our commitment and further demonstrates our capabilities to protect customer data in accordance with stringent industry standards and best practices. This independent validation of our security program is critical for all of our clients, particularly those in highly regulated industries.”

Kustomer empowers businesses to succeed in today’s customer-first world. Kustomer’s comprehensive solution and CRM provide a single view of the customer journey, seamless omnichannel communications and the ability to automate business processes and knowledge management. The company is powering satisfaction and loyalty for some of today’s most iconic, people-first brands, including Glossier, Ring, ThirdLove, Rent the Runway, Sweetgreen, Glovo, Away and UNTUCKit.

In addition to being SOC 2 Type II certified, Kustomer already complies with HIPAA standards as well as the requirements of the EU-US and Swiss-US Privacy Shield, the GDPR, and CCPA.

About Kustomer

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Today, Kustomer is the core platform of some of the leading customer service brands like Glossier, Ring, ThirdLove, Rent the Runway, Sweetgreen, Glovo, Away, UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

 

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