Introducing Kustomer University, The New Virtual Learning Platform

Introducing Kustomer University, The New Virtual Learning Platform TW

Are you someone who likes to get the most out of their CRM? Are you someone who likes to learn new things? Well, we have great news for you! Based on customer feedback, we have created a team dedicated to learning and training to help our customers get the most value out of Kustomer and deliver best-in-class customer experiences. Today, we’re excited to announce the launch of our brand new learning management system, Kustomer University.

Kustomer University will house courses on platform navigation, configuration, and best practices. New admins will love our guided program, Kustomer 101, which will take you through everything you need to know about managing your Kustomer instance. Experienced admins will enjoy our advanced courses and certifications launching later this year. Onboard your newest agents with our Kustomer Agent Training course, which gives them a platform overview and best practices for supporting customers using the platform.

Just as Kustomer is customer-centric, Kustomer University is designed with you in mind. Built with realistic expectations of your day, Kustomer University delivers microbursts of training to help you level-up your platform proficiency in the time it takes to drink your morning coffee. Our training team layers content into need-to-know bite-sized learning guides that deliver new information in a fun, easy-going way that will challenge you just enough to make it stick. Our courses are typically less than 15 minutes, comprised of two to four minute lessons. We mix engaging video, best practices and activities to make the most of your time with us.

We’re committed to investing in training for all users of the Kustomer platform. Later in 2021, keep an eye out for more advanced content on our most powerful features, training for supervisors and team leaders, and in the second half of the year, we’ll be launching our first certifications. We’re also excited to explore in-person workshops and custom training options later this year.

We’d love to know what else you’d like to see in Kustomer University. Admins can submit and upvote training requests directly in Kustomer so we know how to best prioritize our roadmap. Head to Settings > Feature Requests and select Training as your request category.

Log in to Kustomer University today by going to your avatar menu in the platform, or visit us directly at university.kustomer.com. Log in with your Kustomer credentials —there’s no need to create any new passwords or add any bookmarks.

 

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