Blog

Building customer-centric support one blog post at a time.

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5 Reasons You Need to Measure Lifetime Value

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CSAT is Not Enough—8 Metrics to Better Understand Your Customers

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Tell Me How You Really Feel: The Best Metric For Finding What Your Customers Need

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Conversations with Kustomer Podcast: How can Marketing and Customer Support Create a Consistent Experience? Featuring Sue Duris

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Customer Experience is Evolving. Are Your Metrics?

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Voice of the Customer: Are You Really Hearing What They’re Saying?

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The Why, How, and What of Measuring Customer Service Quality