At Kustomer, we are constantly looking to establish partnerships that make our customers’ jobs easier, powering seamless and exceptional customer experiences. Our strategic partnership with UJET does just that.
In our rapidly shifting world, many businesses need to meet new customer demands. This demands a digital transformation strategy that powers efficient customer service and delivers on the modern customers’ needs. But this is often easier said than done. In fact, according to UJET’s 2020 State of Customer Experience Report, 60% of contact center professionals said they lack confidence that their contact center data is being used effectively, and only 7% said that their technology stack is well integrated.
The UJET and Kustomer partnership will provide our joint customers with the combination of UJET’s cloud-native, smartphone-centric, and scalable contact center solution with Kustomer’s powerful SaaS CRM platform. The partnership creates a tight integration in which both CRM and CCaaS data can become unified, making it easier for customer service agents to provide efficient, reliable, and personalized support experiences at scale.
Our enhanced integration will now create unified and symbiotic data which powers more efficient agent workflows and allows for more meticulous real-time reporting and actionable data analysis. The pre-built and out-of-the-box integration boosts agent productivity by automatically surfacing relevant visual and contextual customer information, helping agents work more efficiently and deliver better experiences for their customers.
“While the adoption of cloud-native contact center technology has been steadily rising, today’s challenging global conditions have drastically accelerated digital transformation and the immediate requirement for next-generation cloud solutions that help companies decentralize their workforces and establish business continuity capabilities,” said Vasili Triant, Chief Business Officer, UJET. “Kustomer was a natural partner for us as we look at providing businesses with the modern stack they need to deliver holistic customer experience transformation.”
We are so excited to expand this partnership with UJET and provide our customers with tools they need to succeed in this rapidly shifting environment. To learn more about the Kustomer + UJET integration, schedule a demo here.