Kustomer & UJET Partner to Deliver Modern and Scalable Customer Service

Kustomer & UJET Partner to Deliver Modern and Scalable Customer Service TW

At Kustomer, we are constantly looking to establish partnerships that make our customers’ jobs easier, powering seamless and exceptional customer experiences. Our strategic partnership with UJET does just that.

In our rapidly shifting world, many businesses need to meet new customer demands. This demands a digital transformation strategy that powers efficient customer service and delivers on the modern customers’ needs. But this is often easier said than done. In fact, according to UJET’s 2020 State of Customer Experience Report, 60% of contact center professionals said they lack confidence that their contact center data is being used effectively, and only 7% said that their technology stack is well integrated.

The UJET and Kustomer partnership will provide our joint customers with the combination of UJET’s cloud-native, smartphone-centric, and scalable contact center solution with Kustomer’s powerful SaaS CRM platform. The partnership creates a tight integration in which both CRM and CCaaS data can become unified, making it easier for customer service agents to provide efficient, reliable, and personalized support experiences at scale.

Our enhanced integration will now create unified and symbiotic data which powers more efficient agent workflows and allows for more meticulous real-time reporting and actionable data analysis. The pre-built and out-of-the-box integration boosts agent productivity by automatically surfacing relevant visual and contextual customer information, helping agents work more efficiently and deliver better experiences for their customers.

“While the adoption of cloud-native contact center technology has been steadily rising, today’s challenging global conditions have drastically accelerated digital transformation and the immediate requirement for next-generation cloud solutions that help companies decentralize their workforces and establish business continuity capabilities,” said Vasili Triant, Chief Business Officer, UJET. “Kustomer was a natural partner for us as we look at providing businesses with the modern stack they need to deliver holistic customer experience transformation.”

We are so excited to expand this partnership with UJET and provide our customers with tools they need to succeed in this rapidly shifting environment. To learn more about the Kustomer + UJET integration, schedule a demo here.
 

Kustomer + UJET: Provide A Unified Customer Experience

Today we’re excited to announce our innovation partnership with UJET, an incredible company that makes live customer support your competitive advantage. Our companies share a similar vision to improve customer service with modern technology and deliver a radically better experience for customers. By integrating within UJET channels, we’re now able to provide one, unified experience built around the customer.

More About UJET

UJET came out of stealth last month with over $20M in funding led by Kleiner Perkins, DCM Ventures, and others. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience.

How Does Kustomer & UJET Integrate Together?

The UJET voice channel integrates easily into the Kustomer timeline.

Here are some of the integration benefits:

  • You automatically get the context of the inbound caller and see historical events that happened in the phone call, in addition to any inbound or outbound communications that have happened through email, text, chat, or Facebook Messenger.
  • This means that when a customer calls, Kustomer loads the customer’s timeline for review and creates a note draft where you can begin taking notes on the conversation.
  • As you control the call, we automatically add events to the timeline to indicate what’s happening. If you are not available, we also add a link to the voicemail (and transcript, if available).

Benefits of UJET & Kustomer

Using Kustomer and UJET together enables you to boost your team’s productivity, especially with regards to first call resolution. Customers will also receive a higher level of customer service.

Deliver effortless, personalized customer service.

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