It’s Time to Challenge the Status Quo in Enterprise CS

Brad Birnbaum reflects on the latest CS trends in his recent Forbes column

Kustomer CEO and Co-founder Brad Birnbaum is a Forbes Contributor covering trends in the customer service industry. His column this month is a call to action for enterprise customer service leaders: prioritize strategic thinking and challenge the status quo. It’s the only way to continue offering a truly modern, delightful customer experience.

As Brad writes, “If you’re a CS leader, I believe embracing this strategic mindset shift is the best thing for your professional career, your customers, and your brand value.”

Read more in Brad’s full Forbes article here.

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