Blog

Building customer-centric support one blog post at a time.

, posted in General, Stories

CSAT is Not Enough—8 Metrics to Better Understand Your Customers

, posted in General, Stories

Tell Me How You Really Feel: The Best Metric For Finding What Your Customers Need

, posted in General, Stories

Conversations with Kustomer Podcast: How can Marketing and Customer Support Create a Consistent Experience? Featuring Sue Duris

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How CES Can Help Your CX and Product Teams Work Better Together

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The Why, How, and What of Measuring Customer Service Quality