Kustomer’s $40 Million Series D Brings Personalized, Efficient, and Effortless Customer Service to all Enterprises

A note from our CEO Brad Birnbaum

Read the full series D press release here.

Zappos and other companies with a similar “do anything for the customer” mindset have changed what’s expected from customer service – forever. Now, whether a year old or fifty years old, companies across industries and around the world are trying to provide the rich customer experiences necessary to compete.

This is why my Co-Founder Jeremy and I started Kustomer. After years of building technology for contact centers, we made it Kustomer’s mission to reimagine how a software platform could make personalized, efficient, and effortless customer service a reality.

Our latest round of funding, a $40 million Series D announced yesterday, will further accelerate the development of the Kustomer platform and help our customers deliver an even better service experience to their customers. Led by Tiger Global Management, this round of funding is our third in the past twelve months following our Series C this past January and our Series B last June, and brings our total funding to $113.5 million.

We are humbled to have had each of these rounds led by three of the leading venture firms in Redpoint Ventures, Battery Ventures, and now Tiger Global Management. All of our investors offer us tremendous expertise, sound business insights, and support a CEO can only dream of receiving. The opportunity to now partner with Tiger Global Management is particularly exciting as they are true believers in the customer service and CRM spaces and share our vision for the future.

That future is a bright one because of the dedication of our Krew to building a next-generation platform and developing strong relationships with our customers. Through their efforts we have grown by 350% over the past year and extended our technical lead over legacy, outdated solutions in the space.

The Kustomer platform uses intelligence to automate repetitive, manual tasks and provide service agents unprecedented insight into a customer’s history. By unifying customer purchase and activity history from all of a company’s systems on the Kustomer timeline, agents have data-driven, actionable conversations without changing screens. As a true omnichannel platform customers and agents can switch between different channels as needed during a conversation, while maintaining the context to progress conversations forward without customers repeating information. Kustomer supports seamless communication through email, chat, SMS, voice, Facebook Messenger, and Twitter.

The additional funding dramatically increases our runway even as we ramp up our already aggressive plans to build on our unprecedented growth. This includes significant investments in our product and engineering teams to drive innovation. In particular, we will double down on artificial intelligence and machine learning to further enhance our business process automation capabilities. We will also continue our international expansion and will open our European data center later this summer. Most importantly, we will enlarge our customer experience team to ensure that our customers receive the same strong support from us that they provide to their customers.

Finally, I want to thank all of our customers who make this journey possible. Your passion and customer-first focus is an inspiration to us everyday. Thank you.