Kustomer Blog

Your CX Hub: Insights, Interviews, & Trends

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.

7 Chat Etiquette Tips for Best-in-Class Customer Service

Woman looking on an Apple desktop with Kustomer’s AI changing customer experience.

How Modern, AI-Driven CRMs Power Intelligent Customer Experiences

A woman interacts with proactive customer support on her laptop computer.

5 Tips for How Companies Can Implement Proactive Customer Service

Customer explores modern customer experience channels on mobile devices.

Customer Experience Channels of the Future: 77 Percent of Consumers Under 25 Years Old Say Chatbots Are Helpful

woman in carriage that is a happy and satisfied customer.

Your Guide to Delivering Quality Customer Service

A male customer has his customer service complaint addressed by a customer service team.

4 Ways AI Chatbots Can Streamline Agent Expectations

Two wood blocks with one that has a smiley face in the front and the next block having a sad face.

Deploying a Customer Feedback Strategy That Gets Real Responses – a How-to Guide

Young man sitting on the bench in the park overlooking his iPhone XS Max tracking his tennis shoe purchase.

Benefits of Chatbots in Customer Service and Why Your Business Could Benefit

Customer talks on the phone to a customer experience agent utilizing hyper-personalization strategies.

5 Ways to Insert Hyper-Personalization into Your CX

The Modern Age of CX Messaging

Get Interactive Report

A customer service team having a meeting to boost morale and avoid customer service agent burnout.

5 Tips for CX Leaders to Combat Customer Service Agent Burnout

Using the Kustomer CSV Upload Tool

Customer service rep implements cx strategy.

How to Make Your CX Strategy Part of Every Team in Your Company

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