Kustomer Blog

Your CX Hub: Insights, Interviews, & Trends

Topic

The Future of Customer Communication With Business Messaging and the Kustomer CRM

A woman happily online shopping on her mobile phone.

Everything CX Leaders Need to Know About CSAT

Engaged customer shops on mobile websites because of proactive messaging strategy..

Benefits of Adding Proactive Messaging to Your CX Strategy

Customer experience agent smiles while helping a customer on the phone.

Complete Guide: What Is Customer Experience

Customer service agent assists customer through use of CRM and chatbot.

Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support

Smiling woman text messaging on smart phone. Happy female customer with curly hair is wearing casuals. She is shopping at supermarket.

Customer Service Skills Guide: How to Engage the Modern Customer in 2022

Three people provide omnichannel customer support services. The person in the middle smiles at the camera while the other two look at their screens.

How Exactly Will a CRM Power Omnichannel Customer Support In the Future?

Customer uses automated chatbot, a top proactive customer support example, to get questions answered.

5 Examples of Proactive Support You Can Follow

Customer utilizes hybrid customer experience through AI-powered chatbot and computer.

87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.

The Modern Age of CX Messaging

Get Interactive Report

Man wearing an apron accesses customer service software from his smartphone and laptop.

The 12 Best Customer Service Software Tools for 2022

The Rise of Self-Service: How Changing Consumer Demands Require New Options

Boost Agent Productivity and Empower Customers to Self-Serve With Kustomer’s Portal

Woman sitting down engaging in a conversation where intelligent customer functions are occurring to gauge her satisfaction.

How to Bring an Intelligent Customer Experience to Your Organization

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