The Kustomer Blog

Opinions, Interviews, Trends and Everything Customer Experience

Topic
A woman happily shops on her mobile phone.
Best Practices

Everything CX Leaders Need to Know About the Customer Satisfaction Score

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3 Ways Your CX Team Can Nurture Life Long Customer Relationships Featured
Best Practices

3 Ways Your CX Team Can Nurture Life Long Customer Relationships

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A man sits in a coffee shop and shops online using his mobile phone.
Best Practices

Top 8 Customer Service Trends You Need to Know

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Top Customer Service Characteristics to Grow the Customer-First Mindset Featured
Best Practices

Top Customer Service Characteristics to Grow the Customer-First Mindset

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A female customer service representative uses her laptop computer to provide excellent customer service by reducing friction in the buyer's journey.
Best Practices

How to Fix the Gaps in Your Customer Experience Strategy

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Top 5 Customer Experience Predictions For 2021 Featured
Best Practices

Top 5 Customer Experience Predictions For 2021

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Research: How the Retail Customer Service Landscape Has Shifted Featured
Best Practices

Research: How the Retail Customer Service Landscape Has Shifted

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

What Is Live Chat and Why Is It Great For Your Business?

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A woman uses her mobile phone to ask questions to a customer service representative.
CX

10 Customer Service Qualities Your Customers Expect

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CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured
Best Practices

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

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A female customer service representative uses her laptop computer to provide excellent customer service by reducing friction in the buyer's journey.
Best Practices

4 Ways to Relieve Customer Service Agent Friction

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How Consumer Behavior Is Fueling the Future of Retail CX Featured
Best Practices

How Consumer Behavior Is Fueling the Future of Retail CX

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