The Kustomer Blog

Opinions, Interviews, Trends and Everything Customer Experience

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Four people hold up various cardboard quote bubbles in front of their faces while sitting on the floor.
CX

How to Convert the Value of Real-Time Conversational Customer Feedback Across Your Business

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Happy Shopping Recap: Here’s What’s Next in Retail CX
Best Practices

Happy Shopping Recap: Here’s What’s Next in Retail CX

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Man with water, coffee, in a office
CX

How Customer Service Conversations Can Resolve Tricky Situations

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A woman interacts with proactive customer support on her laptop computer.
CX

5 Things You Can Start Doing to Go From Reactive to Proactive Customer Service

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A person uses a mobile phone to shop.
Best Practices

6 Effective Ways to Maintain a Winning Customer Service Strategy

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How to Decrease CX Costs by Improving Agent Productivity Featured
Best Practices

3 Reasons Why Customer Complaints Can Help Your Business Grow

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How Consumer Behavior Is Fueling the Future of Retail CX Featured
Best Practices

4 Elements of E-Commerce Customer Service

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Announcing the Kustomer AAPI employee resource group (ERG) Featured
Kustomer

Announcing the Kustomer AAPI Employee Resource Group (ERG)

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How Kustomer Transformed Its Global Support Experience Featured
Kustomer

How Kustomer Transformed Its Global Support Experience

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How Kustomer's Latest Platform Features Increase Agent Efficiency Through Streamlined Customer Data Featured
Product Updates

How Kustomer’s Latest Platform Features Increase Agent Efficiency Through Streamlined Customer Data

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How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age Featured
Best Practices

How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age

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Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards Featured
Kustomer

Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards

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