The Kustomer Blog

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CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

A female customer service representative uses her laptop computer to provide excellent customer service by reducing friction in the buyer's journey.

4 Ways to Relieve Customer Service Agent Friction

How Consumer Behavior Is Fueling the Future of Retail CX Featured

How Consumer Behavior Is Fueling the Future of Retail CX

Why Knowing the History of Your Customer Is the Key to Success Featured

Why Knowing the History of Your Customer Is the Key to Success

Introducing Kustomer University, The New Virtual Learning Platform Featured

Introducing Kustomer University, The New Virtual Learning Platform

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

Two people discuss selecting a new help center software while working on a computer. Modern help center software aims to streamline customer service professional workflows.

Your Help Center Software Could Use a Facelift. Here’s How.

Video: How to Deliver Stellar CX Remotely

The Power of Data for a CX Organization Featured

The Power of Data for a CX Organization

Join Kustomer Now on November 10th and 11th

Register Now

Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020 Featured

Get to Know These Common Customer Service Problems and Solutions

Scaling Customer Service as your Business Grows Featured

Scaling Customer Service as your Business Grows

Introducing Kustomer App Marketplace & Developer Platform Featured

Introducing Kustomer App Marketplace & Developer Platform

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