The Kustomer Blog

Opinions, Interviews, Trends and Everything Customer Experience

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CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured
Best Practices

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

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A female customer service representative uses her laptop computer to provide excellent customer service by reducing friction in the buyer's journey.
Best Practices

4 Ways to Relieve Customer Service Agent Friction

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How Consumer Behavior Is Fueling the Future of Retail CX Featured
Best Practices

How Consumer Behavior Is Fueling the Future of Retail CX

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Why Knowing the History of Your Customer Is the Key to Success Featured
Best Practices

Why Knowing the History of Your Customer Is the Key to Success

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Introducing Kustomer University, The New Virtual Learning Platform Featured
Kustomer

Introducing Kustomer University, The New Virtual Learning Platform

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CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured
Best Practices

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

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Two people discuss selecting a new help center software while working on a computer. Modern help center software aims to streamline customer service professional workflows.
Best Practices

Your Help Center Software Could Use a Facelift. Here’s How.

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Best Practices

Video: How to Deliver Stellar CX Remotely

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The Power of Data for a CX Organization Featured
Best Practices

The Power of Data for a CX Organization

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Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020 Featured
Best Practices

Get to Know These Common Customer Service Problems and Solutions

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Scaling Customer Service as your Business Grows Featured
Best Practices

Scaling Customer Service as your Business Grows

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Introducing Kustomer App Marketplace & Developer Platform Featured
Kustomer

Introducing Kustomer App Marketplace & Developer Platform

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