The Kustomer Blog

Opinions, Interviews, Trends and Everything Customer Experience

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Happy Shopping Recap: Here’s What’s Next in Retail CX
Best Practices

Happy Shopping Recap: Here’s What’s Next in Retail CX

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How to Decrease CX Costs by Improving Agent Productivity Featured
Best Practices

3 Reasons Why Customer Complaints Can Help Your Business Grow

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How Consumer Behavior Is Fueling the Future of Retail CX Featured
Best Practices

4 Elements of E-Commerce Customer Service

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Announcing the Kustomer AAPI employee resource group (ERG) Featured
Kustomer

Announcing the Kustomer AAPI Employee Resource Group (ERG)

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How Kustomer Transformed Its Global Support Experience Featured
Kustomer

How Kustomer Transformed Its Global Support Experience

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How Kustomer's Latest Platform Features Increase Agent Efficiency Through Streamlined Customer Data Featured
Product Updates

How Kustomer’s Latest Platform Features Increase Agent Efficiency Through Streamlined Customer Data

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How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age Featured
Best Practices

How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age

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Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards Featured
Kustomer

Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards

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3 Ways Your CX Team Can Nurture Life Long Customer Relationships Featured
Best Practices

3 Ways Your CX Team Can Nurture Life Long Customer Relationships

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Top Customer Service Characteristics to Grow the Customer-First Mindset Featured
Best Practices

Top Customer Service Characteristics to Grow the Customer-First Mindset

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A female customer service representative uses her laptop computer to provide excellent customer service by reducing friction in the buyer's journey.
Best Practices

How to Fix the Gaps in Your Customer Experience Strategy

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Research: How the Retail Customer Service Landscape Has Shifted Featured
Best Practices

Research: How the Retail Customer Service Landscape Has Shifted

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