Kustomer Blog

Your CX Hub: Insights, Interviews, & Trends

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Top Customer Service Characteristics to Grow the Customer-First Mindset Featured
Best Practices

Top Customer Service Characteristics to Grow the Customer-First Mindset

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Top 5 Customer Experience Predictions For 2021 Featured
Best Practices

Top 5 Customer Experience Predictions For 2021

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Research: How the Retail Customer Service Landscape Has Shifted Featured
Best Practices

Research: How the Retail Customer Service Landscape Has Shifted

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A woman uses her mobile phone to ask questions to a customer service representative.
CX

10 Customer Service Qualities Your Customers Expect

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CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured
Best Practices

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

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A person looks at their smart phone and enjoys the e-commerce customer experience
Best Practices

How Consumer Behavior Is Fueling the Future of Retail CX

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Customer service agents work in an open office setting.
Best Practices

Better For You: AI Chatbot vs Live Agent?

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Introducing Kustomer University, The New Virtual Learning Platform Featured
Kustomer

Introducing Kustomer University, The New Virtual Learning Platform

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A woman takes a picture with a mirror-filled room.
Best Practices

How Automation and AI Can Help Your Business Succeed in Customer Service

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Two people conduct online shopping while sitting at a table in a restaurant.
CX

A New Era of Engagement: Omnichannel Customer Service

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

Leverage the Power of Customer Service Chatbots

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CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured
Best Practices

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

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