Kustomer Adds Native Gmail Integration

Kustomer is the next-generation customer management platform that’s helping people-first companies deliver effortless, consistent, and personalized support through a single customer timeline. By integrating conversations from all communication channels, as well as data from internal and 3rd-party solutions, the timeline presents a complete, fully actionable view of the customer’s experience — not just the issues surrounding their latest ticket.

We’re excited to announce our new native integration with Gmail that makes it easier for companies that have Gmail to manage their email channel on Kustomer. Email was already available for customer communications in the platform, but this new direct integration will help reduce future set up effort, increase administrative control, and ensure compliance with regulatory and certification requirements.

Code free set up

Start sending and receiving emails without developer help. Don’t worry about contacting your Devops team to configure SPF or DKIM records. Rapidly connect and easily authorize Kustomer to access Gmail accounts in two clicks.

Centralize Gmail management

IT administrators control connected Gmail accounts and administrative settings through the GSuite dashboard, ensuring a consistent, enterprise-wide approach to email configuration and support issues, such as bounces and spam filtering.

Maintain Google security and compliance assurances

Our integration with Google ensures that all emails are stored and email traffic stays on Google servers. As a result, Google maintains responsibility for email security, allowing businesses to benefit from their depth of experience and knowledge, industry certifications, and regulatory compliance best practices, such as HIPAA.

Learn more about Kustomer’s native Gmail integration here.

Doug Jarvis is the Director of Product Marketing at Kustomer.