Kustomer Expands Artificial Intelligence & Machine Learning Offerings

Customer Support technology is evolving fast and can be tough to keep up with. Lots of you have asked us about new technology like AI, bots and more. Today we’re announcing our two first entrants to Kustomer Labs that expands our artificial and machine learning offerings. We’ve been working with both for several months and love what they are doing.

What Is Kustomer Labs?

Kustomer Labs is an internal group here at Kustomer that evaluates the newest cutting edge Support technologies for you. We pick the best ones and offer them as integrations/plugins to the Kustomer platform.

Our goal is to offer our more visionary and adventurous users access to the coolest new things we see. We will collect feedback and determine how we will integrate the Kustomer Labs companies more deeply with Kustomer.

Want to learn more? labs@kustomer.com.

Init.ai: Conversation Intelligence

Training new and existing Support staff is time consuming and expensive. This NY-based company uses cutting edge AI to provide suggested responses, automate routine conversations and analyze interactions at scale for actionable insights.

We introduced them to the team at Sticker Mule who have already signed up and are preparing to go live with them! Team members at Sticker Mule rely on Init.ai to recommend a response or suggest an action that they can then personalize to deliver a consistent, friendly response to their customers.

“Thanks to the Init.ai integration, our team will be able to resolve issues, with fewer back-and-forth questions to the customer,” said Anthony Constantino, CEO, Sticker Mule. “The combination of Init.ai and Kustomer allows us to have a glue between those customer conversations and the data in our CRM.”

Want to learn more? labs@kustomer.com.

Abot Labs: Work Automation

We’ve spent hundreds of hours with Support teams. One of the most common complaints we get is that they want to spend more time interacting with customers and less time on menial tasks like basic response.

Abot Labs is newer to Kustomer Labs. Abot helps businesses and customers save time by making automated help more human. Their AI-powered agent enables companies to meet customer expectations and scale more quickly.

Their technology enables your team to spend less time on the painfully boring questions like Password resets and more time building high quality relationships with customers.

Want to learn more? labs@kustomer.com.

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