Kustomer is excited to announce an enhanced integration with Attentive, a personalized mobile messaging platform for innovative brands & organizations that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle.
Through this integration, retail and e-commerce brands can ensure their customers are getting the best support experience possible, whenever and wherever they need it. This integration empowers customer support teams to engage customers in personalized, efficient, and effortless conversations sent via text messaging.
“We’re thrilled that Kustomer has partnered with Attentive to help power better customer support experiences for our shoppers,” said Mike Schulman, Director, Global Channel Sales. “Consumer behavior is continuing to shift toward mobile, so allowing our shoppers to communicate any questions or inquiries via text message—and being able to get a quick response via text messaging—has been game-changing.”
Attentive has found that clients who quickly respond to shoppers’ inquiries received via text messaging are driving 31% more spend from customers vs. those who do not receive replies. This also leads to fewer text messaging opt-outs from customers who receive replies vs. those who do not.