The Kustomer Internship Experience in a Remote World

The Kustomer Internship Experience in a Remote World TW

A lot has changed in the past six months, including the way that we all work. As a rising senior at Franklin & Marshall College, majoring in business, I’m finishing my second summer as an intern in the sales operations department. As I reflect on the internship experience here at Kustomer, I’ve expanded my knowledge and stretched my skill set, while also learning to work in this new, remote normal. Here are some insights I picked up along the way.

Diving Into the Sales Operations World

My first summer at Kustomer was a great learning experience. I was finishing up my sophomore year of college, had just switched my major from biochemistry, and was looking for a way to learn more about working in a business environment. Working in sales operations, my job centered around Salesforce administration at first, but has since evolved to include more interdepartmental and substantive work. I’ve been fortunate enough to work on projects alongside marketing operations, customer experience, sales enablement, and sales leadership. The projects have covered a wide range of areas, including tracking pipeline, researching CPQ software, and reassigning sales territory, among others. My time at Kustomer has given me the chance to gain insights and experience in several areas of the business.

Interning in a Remote Environment

When I was asked to return for a second summer, I was thrilled to rejoin the Kustomer team. This time, however, due to the coronavirus pandemic, my second summer at Kustomer looks very different from the first. On the plus side, not having to commute from New Jersey means I get to sleep much later, and I certainly don’t miss the crowds at both Newark and New York Penn Station. I do, however, really miss the one-on-one interaction I had with my team at Kustomer last summer. While working from home and not seeing my coworkers at the office has been different, Kustomer has made it a smooth transition with the help of Slack and Zoom meetings, and I’ve been able to continue to get my work done and to keep in touch with my team and the company as a whole. Other than not being able to go to the office and meet in-person, my internship experience has been similar to last summer. I’m able to work on the same kinds of projects, build upon the same skills, and continue to make similar contributions, while learning new skills and about how the business works holistically.

Being a Part of the Kustomer Community

I very much value the opportunity I have been provided to get so involved in the day-to-day operations of the company as an intern. I don’t think that I would have gotten so involved if I had been interning somewhere else. I have been given the opportunity to truly see what working in sales operations full-time is like, and am much more involved in major projects and tasks than I expected to be going into an internship. This involvement is a huge source of motivation for me.

Most importantly, however, has been the interactions I have had with my colleagues at Kustomer. I’ve been made to feel like part of the team, which was another major reason I wanted to return for this summer. I have learned so much from the colleagues I worked alongside, and admire the vision of the company and its leadership. I felt welcomed from the start. On my first day, Brad Birnbaum, Kustomer’s CEO, invited me and the other three new hires who were starting that day to breakfast. I see this as one of the best examples of the Kustomer environment and the values of the leadership team. Before I had officially started my first day at 9:00 AM, I had not only met the CEO of the company, but had been given the opportunity to talk to him and hear about Kustomer from his perspective. The company as a whole shares this sense of community and welcoming that far exceeded my expectations, even in a remote environment. I’m excited to finish out my second summer at Kustomer in a few weeks, and I am so glad I was able to gather valuable experience and meet so many interesting and special people. I’m excited to see what the future holds for me personally, as well as for Kustomer!