Customer experience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s Chief Customer Officers, USA 2020, and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.
Placing the customer at the center of any organization has never been more important. Competition is high and customer patience is low, and according to a recent Kustomer survey, 78% of consumers would not shop with a retailer again after a bad customer service experience.
CCO, USA will see customer experience professionals come together to understand how to utilize the latest technology, what strategies can prompt organizational changes, and how to professionally develop your staff. It’s an opportunity to debate, discuss and learn, with some of the leading minds in customer service today. What better way to start the year?
Be sure to join Kustomer SVP of Sales & CX, Vikas Bhambri, as he discusses how technology can help deliver on customers’ growing expectations in 2020. The consumer of today expects seamless, personalized service on every platform, instantaneously. Bhambri will explore the importance of a 360 degree view of the customer, how technology can help deliver a personalized experience, and how today’s leading organizations are achieving this mandate. Join us at The Westin Peachtree Plaza Atlanta on Thursday, February 6th at 11:30am.
If you can’t make it to CCO 2020 in Atlanta, but still want to chat about how Kustomer can help you reimagine customer service, contact us anytime.