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How Do You Take Friction Out of the Customer Experience?

Best Practices

How Do You Take Friction Out of the Customer Experience?

May 3, 2018

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Voice of the Customer: Are You Really Hearing What They’re Saying?

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Voice of the Customer: Are You Really Hearing What They’re Saying?

April 25, 2018

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How to Scale Your Support Team

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How to Scale Your Support Team

April 24, 2018

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How Subscription Companies Can Deliver a Better Customer Experience

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How Subscription Companies Can Deliver a Better Customer Experience

April 12, 2018

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Rie Yano and Randi Zuckerberg on What’s Really Next for Retail

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Rie Yano and Randi Zuckerberg on What’s Really Next for Retail

April 6, 2018

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What Are the Modern Metrics for Omnichannel Communication?

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What Are the Modern Metrics for Omnichannel Communication?

April 6, 2018

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The Key KPIs to Analyze When Comparing Internal and External Support Agents

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The Key KPIs to Analyze When Comparing Internal and External Support Agents

March 20, 2018

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Desk.com is Retiring: Make the Switch to Kustomer

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Desk.com is Retiring: Make the Switch to Kustomer

March 14, 2018

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5 Must-See Sessions on Customer Experience at Shoptalk

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5 Must-See Sessions on Customer Experience at Shoptalk

March 14, 2018

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The Future of Retail: Four Essential Takeaways for B2C and DTC Brands

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The Future of Retail: Four Essential Takeaways for B2C and DTC Brands

March 13, 2018

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